Dear OF Team,

every time I try to change the working directory in´the OF Collect Mobile settings, the app crashes. This happens on 3 different devices (2 with SD, 1 w/out SD card). Any idea what could be the cause?

Thank you for your help!

Alex

asked 02 Sep '21, 06:54

wexxo's gravatar image

wexxo
14511741
accept rate: 4%


Dear Alex,
In the latest version of Collect Mobile 1.7.9 [193] the working directory selector has been improved so you can easily switch between internal or external storage (the custom location selection instead is still causing problems in Android 11, we will fix it soon).
Please update it and let us know if you still have issues with that.
Many thanks,
Open Foris Team

permanent link

answered 06 Sep '21, 23:33

Stefano%20%28OF%29's gravatar image

Stefano (OF) ♦♦
4.7k19
accept rate: 20%

Dear Bryant,
Please update Collect Mobile to the latest version 1.7.9 (build 214).
With the new version you will be able to set a custom location for the working directory even using Android 11+.
Many thanks,
Open Foris Team

permanent link

answered 16 May '23, 22:02

Stefano%20%28OF%29's gravatar image

Stefano (OF) ♦♦
4.7k19
accept rate: 20%

Hello Open Foris Team,

I am having the same problem changing the working directory. I am using the most recent version of Collect Mobile (1.7.9[210]) on a tablet running Android 12. I just tested on a different device that runs Android 10, and I was able to successfully change the working directory. Do you know what might be causing this?

Bryant

permanent link

answered 18 Apr '23, 23:51

bryant's gravatar image

bryant
134
accept rate: 0%

Dear Bryant,
Do you have an error while you try to change the working directory? Does the app crash when you select one of the options? Or the change doesn't take place?
Please let us know, many thanks,
Open Foris Team

permanent link

answered 20 Apr '23, 08:29

Stefano%20%28OF%29's gravatar image

Stefano (OF) ♦♦
4.7k19
accept rate: 20%

Either nothing happens, and I am redirected to the home page of the app, or the app crashes.

Thank you!

Bryant

permanent link

answered 21 Apr '23, 00:00

bryant's gravatar image

bryant
134
accept rate: 0%

Dear Bryant,
We will apply some changes to the app to make it fully compatible with Android 12 (that has some more security restrictions compared to Android 10).
We will contact you to your private email address to have some more information about the device you are using.
Many thanks,
Open Foris Team

permanent link

answered 23 Apr '23, 22:11

Stefano%20%28OF%29's gravatar image

Stefano (OF) ♦♦
4.7k19
accept rate: 20%

Thank you! I just updated and everything works well now. Much appreciated!

permanent link

answered 16 May '23, 22:06

bryant's gravatar image

bryant
134
accept rate: 0%

Your answer
toggle preview

Follow this question

By Email:

Once you sign in you will be able to subscribe for any updates here

By RSS:

Answers

Answers and Comments

Markdown Basics

  • *italic* or _italic_
  • **bold** or __bold__
  • link:[text](http://url.com/ "title")
  • image?![alt text](/path/img.jpg "title")
  • numbered list: 1. Foo 2. Bar
  • to add a line break simply add two spaces to where you would like the new line to be.
  • basic HTML tags are also supported

Question tags:

×493
×170

question asked: 02 Sep '21, 06:54

question was seen: 1,353 times

last updated: 16 May '23, 22:06