Dear OF Arena, I have again an issue that happened in the past (see https://openforis.support/questions/3795/of-arena-mobile-images-are-uploaded-to-the-cloud-but-cannot-be-opened#gsc.tab=0). The uploading of images from Arena Mobile to the could survey worked normally for the last few weeks, but since late last week, after uploading the image to server (which works), I cannot open those images from the server. When I open the image, I get a white window saying "internal server error". If I try to export my survey data 'with files' it returns an error message. Thank you for your help, Bruno

asked 31 Oct '23, 09:00

bsenterre's gravatar image

bsenterre
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Dear all, I discovered the same problem with Arena Mobile: the image seem uploaded: no errors, recorded as being uploaded, BUT not accessible: error! In the AM Experiments: so far so good: images uploaded and accessible.

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answered 03 Nov '23, 01:31

joseph's gravatar image

joseph
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Meanwhile problem is solved: images recorded in Mobile uploaded in Sever can be accessed. Thanks

(19 Nov '23, 22:30) joseph joseph's gravatar image

Hi Joseph, thanks for sharing, What is your survey?

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answered 03 Nov '23, 09:10

Ramiro%20%28OF%29's gravatar image

Ramiro (OF)
1973
accept rate: 15%

Dear all,
The problem with uploading images is definetely solved.
Please let us know if you still encounter any issues.
Open Foris Team

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answered 20 Nov '23, 10:27

Stefano%20%28OF%29's gravatar image

Stefano (OF) ♦♦
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accept rate: 20%

Hi Bruno, Are you able to see the files on the mobile form? Best,

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answered 31 Oct '23, 11:56

Ramiro%20%28OF%29's gravatar image

Ramiro (OF)
1973
accept rate: 15%

Dear OF team, Thank you for your quick reply. Yes I could see the images normally in my mobile, although I have deleted that particular data after having uploaded it to the server. Please keep me posted on this issue. Best wishes

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answered 02 Nov '23, 08:39

bsenterre's gravatar image

bsenterre
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Note that I also have noticed a problem related to the file extensions ".jpg" vs. ".jpeg"; maybe this is a related issue?

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answered 02 Nov '23, 08:42

bsenterre's gravatar image

bsenterre
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Dear Open Foris team, I have again the same issue with images collected normally using AM, and uploaded normally to the cloud, but then not visible on the cloud ("internal server error"). My survey is "ecoresto". I have been using mostly AM experiment and had no issue. I also used AM after the last exchanges above, and it was working fine also. But now, I was collecting data again with AM and it is not working anymore. Even more strange: I collected data one day and had no issue (see my event_id "20240302-1310-NursMonitor"), and the exact same data using the exact same AM a few days later and now it did not work (see my event_id "20240307-1756-Pot"). Any idea what is causing those recurrent problems? Is it something on my side, or is it on Arena side, or AM side? Best wishes, Bruno

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answered 08 Mar, 08:18

bsenterre's gravatar image

bsenterre
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Dear Bruno,
We will contact you to your private email address to better understand this issue.
What version of AM are you using? Is it the latest version of it? Can you also check what are the selected options under "Settings/Images Quality and Size"?
Many thanks,
Open Foris Team

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answered 08 Mar, 10:21

Stefano%20%28OF%29's gravatar image

Stefano (OF) ♦♦
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accept rate: 20%

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question asked: 31 Oct '23, 09:00

question was seen: 1,449 times

last updated: 08 Mar, 10:21