When I tried to download the Collect tool, I received an error message saying 'The transferred file contained a virus and was therefore blocked.'.

Can you please assist. Many thanks.

asked 15 Oct '14, 16:16

Kristina's gravatar image

accept rate: 0%

Hi Kristina,

our tools of course do not contain viruses...! This problem is due to the fact that the install package is not "commonly downloaded" and your antivirus or the "smart" scanner of Microsoft Explorer thinks that the software can be malicious...

Please have a look to the answer to this question, probably you had the same problem.


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answered 15 Oct '14, 16:34

Stefano%20%28OF%29's gravatar image

Stefano (OF) ♦♦
accept rate: 20%

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question asked: 15 Oct '14, 16:16

question was seen: 32,010 times

last updated: 15 Oct '14, 16:34